Showing posts with label management. Show all posts
Showing posts with label management. Show all posts

Sunday, March 15, 2015

Administrative Assistant is a broad job category that designates an individual who provides various kinds of administrative support to people and groups in business enterprises.
Job Duties Administrative assistants perform clerical duties in nearly every industry. Some administrative assistants, like those in the legal industry, maybe more specialized than others. Most administrative assistant duties revolve around managing and distributing information within an office. Bookkeeping Administrative assistants in some offices may be charged with monitoring and recording expenditures. Duties may range from creating spreadsheets to reporting expenses to an office manager. Planning and Scheduling Planning events like board meetings and luncheons may also be the responsibility of administrative assistants. Documentation Administrative assistants may also help office members with documentation. Aside from storing, organizing, and managing files, assistants may need to type, edit and proofread documents. Specialized Administrative Assistant Duties Administrative assistants in some fields may be required to have extensive professional knowledge. Accordingly, duties for these assistants may be more specialized.
For example, legal administrative assistants may need to have a thorough understanding of legal terminology and procedures, while medical assistants may need to be well-versed in dealing with insurance companies and reading medical reports.

Employment Outlook and Salary Information Average employment growth of 12% was expected for secretaries and administrative assistants, from 2012-2022, according to the U.S. Bureau of Labor Statistics (BLS). General secretaries and administrative assistants, not serving as legal, medical or executive secretaries, earned an annual median wage in 2013 of $32,840, according to the BLS.
Administrative assistants perform a range of administrative tasks in an organization.
Administrative assistants may perform the following tasks:

  • sort and distribute incoming mail to areas and staff within the organization and dispatch outgoing mail.
  • write business letters, reports or office memos using word processing programs
  • operate a range of office machines such as photocopiers, computers, and faxes
  • file papers and documents
  • Excellent customer service skills
  • Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory, and storage
  • Scheduling and coordinating meetings, interviews, events and other similar activities
  • Preparing business correspondence, typically using Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
  • Data entry using the 10-key keypad
  • Managing files
  • Address resident concerns in accordance with company policies
  • Performing multifaceted general office support
  • Answering the phone
  • Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.
  • Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
  • Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.
  • Resolves administrative problems by coordinating the preparation of reports, analyzing data, and identifying solutions.
  • Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
  • Provides information by answering questions and requests.
  • Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Completes operational requirements by scheduling and assigning administrative projects; expediting work results.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Specialisations:

Administrative assistants may be required to carry out numerous tasks in a small office or to concentrate on just one or two specific tasks in a larger office.
Administrative assistants usually work indoors and may work alone or in a team with other administrative assistants, professional and technical staff, and tradespeople. Experienced administrative assistants may undertake more complex tasks and responsibilities.

Personal Requirements:

neat personal appearance.

Administrative Assistant Job Responsibilities:

Provides office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects.

Administrative Assistant Job Duties:

Administrative Assistant Skills and Qualifications:

Reporting Skills, Administrative Writing Skills, Microsoft Office Skills, Managing Processes, Organization, Analyzing Information, Professionalism, Problem Solving, Supply Management, Inventory Control, Verbal Communication



Administrative Assistant is a broad job category that designates an individual who provides various kinds of administrative support to people and groups in business enterprises.
Job Duties Administrative assistants perform clerical duties in nearly every industry. Some administrative assistants, like those in the legal industry, maybe more specialized than others. Most administrative assistant duties revolve around managing and distributing information within an office. Bookkeeping Administrative assistants in some offices may be charged with monitoring and recording expenditures. Duties may range from creating spreadsheets to reporting expenses to an office manager. Planning and Scheduling Planning events like board meetings and luncheons may also be the responsibility of administrative assistants. Documentation Administrative assistants may also help office members with documentation. Aside from storing, organizing, and managing files, assistants may need to type, edit and proofread documents. Specialized Administrative Assistant Duties Administrative assistants in some fields may be required to have extensive professional knowledge. Accordingly, duties for these assistants may be more specialized.
For example, legal administrative assistants may need to have a thorough understanding of legal terminology and procedures, while medical assistants may need to be well-versed in dealing with insurance companies and reading medical reports.

Employment Outlook and Salary Information Average employment growth of 12% was expected for secretaries and administrative assistants, from 2012-2022, according to the U.S. Bureau of Labor Statistics (BLS). General secretaries and administrative assistants, not serving as legal, medical or executive secretaries, earned an annual median wage in 2013 of $32,840, according to the BLS.
Administrative assistants perform a range of administrative tasks in an organization.
Administrative assistants may perform the following tasks:

  • sort and distribute incoming mail to areas and staff within the organization and dispatch outgoing mail.
  • write business letters, reports or office memos using word processing programs
  • operate a range of office machines such as photocopiers, computers, and faxes
  • file papers and documents
  • Excellent customer service skills
  • Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory, and storage
  • Scheduling and coordinating meetings, interviews, events and other similar activities
  • Preparing business correspondence, typically using Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
  • Data entry using the 10-key keypad
  • Managing files
  • Address resident concerns in accordance with company policies
  • Performing multifaceted general office support
  • Answering the phone
  • Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.
  • Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
  • Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.
  • Resolves administrative problems by coordinating the preparation of reports, analyzing data, and identifying solutions.
  • Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
  • Provides information by answering questions and requests.
  • Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Completes operational requirements by scheduling and assigning administrative projects; expediting work results.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Specialisations:

Administrative assistants may be required to carry out numerous tasks in a small office or to concentrate on just one or two specific tasks in a larger office.
Administrative assistants usually work indoors and may work alone or in a team with other administrative assistants, professional and technical staff, and tradespeople. Experienced administrative assistants may undertake more complex tasks and responsibilities.

Personal Requirements:

neat personal appearance.

Administrative Assistant Job Responsibilities:

Provides office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects.

Administrative Assistant Job Duties:

Administrative Assistant Skills and Qualifications:

Reporting Skills, Administrative Writing Skills, Microsoft Office Skills, Managing Processes, Organization, Analyzing Information, Professionalism, Problem Solving, Supply Management, Inventory Control, Verbal Communication



What is administrative assistant ?

Read More

Friday, March 6, 2015

photo : knowledge-management-tools.net

Knowledge management is the name of a concept in which an enterprise consciously and comprehensively gathers, organizes, shares, and analyzes its knowledge in terms of resources, documents, and people skills. In early 1998, it was believed that few enterprises actually had a comprehensive knowledge management practice (by any name) in operation. Advances in technology and the way we access and share information have changed that; many enterprises now have some kind of knowledge management framework in place.

Knowledge management involves data mining and some method of operation to push information to users. A knowledge management plan involves a survey of corporate goals and a close examination of the tools, both traditional and technical, that are required for addressing the needs of the company. The challenge of selecting a knowledge management system is to purchase or build software that fits the context of the overall plan and encourages employees to use the system and share information.

Knowledge management (KM) is the process of capturing, developing, sharing, and effectively using organisational knowledge. It refers to a multi-disciplined approach to achieving organisational objectives by making the best use of knowledge. Knowledge management is a concept in which an enterprise consciously and comprehensively gathers, organizes, shares and analyzes its knowledge in terms of resources, documents, and people skills.

Knowledge management is essentially about getting the rightknowledgeto the right person at the right time. This in itself may not seem so complex, but it implies a strong tie to corporate strategy, understanding of where and in what forms knowledge exists, creating processes that span organizational functions, and ensuring that initiatives are accepted and supported by organizational members. Knowledge management may also include new knowledge creation, or it may solely focus onknowledge sharing, storage, and refinement.
An established discipline since 1991 (see Nonaka 1991), KM includes courses taught in the fields of business administration, information systems, management, and library and information sciences (Alavi & Leidner 1999).

Most of us need knowledge in some form to do our jobs well.
No matter what your job is, you need this knowledge if you're going to do a good job.
Knowledge management is the practice of organizing, storing, and sharing vital information, so that everyone can benefit from its use. In this article, we'll look at exactly what knowledge management is, and how you can start organizing knowledge within your own organization, thereby saving money and increasing productivity.
 Columbia University, Kent State University and the University of Haifa offer dedicated Master of Science degrees in Knowledge Management.

Many large companies, public institutions and non-profit organisations have resources dedicated to internal KM efforts, often as a part of their business strategy, information technology, or human resource management departments. Knowledge management efforts typically focus on organisational objectives such as improved performance, competitive advantage, innovation, the sharing of lessons learned, integration and continuous improvement of the organisation. KM efforts overlap with organisational learning and may be distinguished from that by a greater focus on the management of knowledge as a strategic asset and a focus on encouraging the sharing of knowledge. What is Knowledge?

Words like "data," "information," and "knowledge" are often used interchangeably. Data is a specific fact or figure, without any context. Information is data that's organized. So, pieces of information are "Tom Smith is a CEO" and "1,000 widgets." Knowledge, then, builds on the information to give us context. Knowledge is "Tom Smith is the CEO of our company's biggest competitor, and his company ships 1,000 widgets every hour."

The key difference between knowledge and information is that knowledge gives us the power to take action. There are also two different types of knowledge, explicit and tacit:
Explaining your company's safety protocols to a new team member is demonstrating explicit knowledge.

Tacit knowledge is less quantifiable. The overall objective is to create value and to leverage, improve, and refine the firm's competences and knowledge assets to meet organizational goals and targets. Implementing knowledge management thus has several dimensions including:

KM Strategy:Knowledge management strategy must be dependent on corporate strategy. The objective is to manage, share, and create relevant knowledge assets that will help meet tactical and strategic requirements.

Organizational Culture:The organizational culture influences the way people interact, the context within which knowledge is created, the resistance they will have towards certain changes, and ultimately the way they share (or the way they do not share) knowledge.

Organizational Processes:The right processes, environments, and systems that enable KM to be implemented in the organization.

Management & Leadership:KM requires competent and experienced leadership at all levels. There are a wide variety of KM-related roles that an organization may or may not need to implement, including a CKO, knowledge managers, knowledge brokers and so on. Technology:The systems, tools, and technologies that fit the organization's requirements - properly designed and implemented.

Typically, failed initiatives have often placed an undue focus on knowledge management tools and systems while neglecting the other aspects. This issue will also be addressed throughout the site, and particularly in the knowledge management strategy section.
The goal of a knowledge management system is to provide managers with the ability to organize and locate relevant content and the expertise required to address specific business tasks and projects. Some knowledge management systems can analyze the relationships between content, people, topics and activity and produce a knowledge map report or knowledge management dashboard.  

Knowledge management efforts have a long history, to include on-the-job discussions, formal apprenticeship, discussion forums, corporate libraries, professional training and mentoring programs. With increased use of computers in the second half of the 20th century, specific adaptations of technologies such as knowledge bases, expert systems, knowledge repositories, group decision support systems, intranets, and computer-supported cooperative work have been introduced to further enhance such efforts

In 1999, the term personal knowledge management was introduced; it refers to the management of knowledge at the individual level. In the enterprise, early collections of case studies recognized the importance of knowledge management dimensions of strategy, process, and measurement. Key lessons learned include people and the cultural norms which influence their behaviors are the most critical resources for successful knowledge creation, dissemination, and application; cognitive, social, and organizational learning processes are essential to the success of a knowledge management strategy; and measurement, benchmarking, and incentives are essential to accelerate the learning process and to drive cultural change. In short, knowledge management programs can yield impressive benefits to individuals and organizations if they are purposeful, concrete, and action-oriented.


Benefits of Knowledge Management

The major benefit of knowledge management is that information is easily shared between staff members, and that knowledge isn't lost if someone goes on vacation, gets sick, or leaves the company.

This can result in substantial savings to an organization's bottom line. People are easily brought up to speed, and valuable knowledge assets are never lost (which means that you don't lose time and money when people have to learn new information quickly).
Because ideas can be shared easily, knowledge management may also increase innovation and help create better customer relationships. And if the company has a global team, knowledge management can create a more powerful workforce when all of those different cultures are brought together to share assets.

Knowledge management gives staff members the knowledge they need to do their jobs better. 

Implementing Knowledge Management there are two different ways of managing knowledge: using technology-based systems, or using softer systems.


Any technology-based system will have challenges. Who will keep the information up to date? How will people access the information?
Every company and culture is different.

Softer systems – These are things like specific actions or meetings that take place to share knowledge and help people connect with one another.
Consider the following methods as part of your soft knowledge management systems:
Shadowing.

Mentoring  .
Instant messaging   and intranet forums.
Specific actions, like After Action Reviews   after significant events, and Post-Implementation Reviews   after a project has been completed.

Voluntary groups, also called communities of practice, that help team members doing the same thing in different areas to meet informally and share information.

Keep in mind that technology-based knowledge management systems are great at capturing explicit knowledge, but not so great at capturing tacit knowledge. Tacit knowledge is more often captured by softer systems, like the ones listed above.
This is why knowledge management approaches should try to use both approaches.

Tips for Implementing Knowledge Management Systems


Identify tacit knowledge first – Many organizations find that identifying their team's tacit knowledge is the biggest hurdle. If you implement a knowledge management system in your department or company, start with a brainstorming session with your team to get their ideas flowing on how to capture this.

Start with a small team – It's very easy to get overwhelmed with the amount of knowledge that could be shared. Help staff feel comfortable about sharing knowledge – It might be hard to "sell" knowledge management to your team. After all, you're asking them to share their hard-won knowledge and experience, the very things that make them valuable to the company. (This can be a powerful incentive for people not to share their knowledge!)
        Make knowledge sharing part of the company culture, and something thateveryone does. Make it as easy as possible for your team to share information – Everyone is busy. If being part of a knowledge management program is difficult or time-consuming, people may not want to be involved. Plan for retiring team members – Retirement is a major reason why so many organizations are trying to quickly implement knowledge management systems right now.

Knowledge management is becoming increasingly important to organizations. Having an effective knowledge management system not only protects revenues, it may also improve retention, increase productivity, and promote innovation.
Knowledge management systems should try to implement a two-part approach: using a database or wiki to collect explicit knowledge, and connecting colleagues to one-another to share tacit knowledge.



photo : knowledge-management-tools.net

Knowledge management is the name of a concept in which an enterprise consciously and comprehensively gathers, organizes, shares, and analyzes its knowledge in terms of resources, documents, and people skills. In early 1998, it was believed that few enterprises actually had a comprehensive knowledge management practice (by any name) in operation. Advances in technology and the way we access and share information have changed that; many enterprises now have some kind of knowledge management framework in place.

Knowledge management involves data mining and some method of operation to push information to users. A knowledge management plan involves a survey of corporate goals and a close examination of the tools, both traditional and technical, that are required for addressing the needs of the company. The challenge of selecting a knowledge management system is to purchase or build software that fits the context of the overall plan and encourages employees to use the system and share information.

Knowledge management (KM) is the process of capturing, developing, sharing, and effectively using organisational knowledge. It refers to a multi-disciplined approach to achieving organisational objectives by making the best use of knowledge. Knowledge management is a concept in which an enterprise consciously and comprehensively gathers, organizes, shares and analyzes its knowledge in terms of resources, documents, and people skills.

Knowledge management is essentially about getting the rightknowledgeto the right person at the right time. This in itself may not seem so complex, but it implies a strong tie to corporate strategy, understanding of where and in what forms knowledge exists, creating processes that span organizational functions, and ensuring that initiatives are accepted and supported by organizational members. Knowledge management may also include new knowledge creation, or it may solely focus onknowledge sharing, storage, and refinement.
An established discipline since 1991 (see Nonaka 1991), KM includes courses taught in the fields of business administration, information systems, management, and library and information sciences (Alavi & Leidner 1999).

Most of us need knowledge in some form to do our jobs well.
No matter what your job is, you need this knowledge if you're going to do a good job.
Knowledge management is the practice of organizing, storing, and sharing vital information, so that everyone can benefit from its use. In this article, we'll look at exactly what knowledge management is, and how you can start organizing knowledge within your own organization, thereby saving money and increasing productivity.
 Columbia University, Kent State University and the University of Haifa offer dedicated Master of Science degrees in Knowledge Management.

Many large companies, public institutions and non-profit organisations have resources dedicated to internal KM efforts, often as a part of their business strategy, information technology, or human resource management departments. Knowledge management efforts typically focus on organisational objectives such as improved performance, competitive advantage, innovation, the sharing of lessons learned, integration and continuous improvement of the organisation. KM efforts overlap with organisational learning and may be distinguished from that by a greater focus on the management of knowledge as a strategic asset and a focus on encouraging the sharing of knowledge. What is Knowledge?

Words like "data," "information," and "knowledge" are often used interchangeably. Data is a specific fact or figure, without any context. Information is data that's organized. So, pieces of information are "Tom Smith is a CEO" and "1,000 widgets." Knowledge, then, builds on the information to give us context. Knowledge is "Tom Smith is the CEO of our company's biggest competitor, and his company ships 1,000 widgets every hour."

The key difference between knowledge and information is that knowledge gives us the power to take action. There are also two different types of knowledge, explicit and tacit:
Explaining your company's safety protocols to a new team member is demonstrating explicit knowledge.

Tacit knowledge is less quantifiable. The overall objective is to create value and to leverage, improve, and refine the firm's competences and knowledge assets to meet organizational goals and targets. Implementing knowledge management thus has several dimensions including:

KM Strategy:Knowledge management strategy must be dependent on corporate strategy. The objective is to manage, share, and create relevant knowledge assets that will help meet tactical and strategic requirements.

Organizational Culture:The organizational culture influences the way people interact, the context within which knowledge is created, the resistance they will have towards certain changes, and ultimately the way they share (or the way they do not share) knowledge.

Organizational Processes:The right processes, environments, and systems that enable KM to be implemented in the organization.

Management & Leadership:KM requires competent and experienced leadership at all levels. There are a wide variety of KM-related roles that an organization may or may not need to implement, including a CKO, knowledge managers, knowledge brokers and so on. Technology:The systems, tools, and technologies that fit the organization's requirements - properly designed and implemented.

Typically, failed initiatives have often placed an undue focus on knowledge management tools and systems while neglecting the other aspects. This issue will also be addressed throughout the site, and particularly in the knowledge management strategy section.
The goal of a knowledge management system is to provide managers with the ability to organize and locate relevant content and the expertise required to address specific business tasks and projects. Some knowledge management systems can analyze the relationships between content, people, topics and activity and produce a knowledge map report or knowledge management dashboard.  

Knowledge management efforts have a long history, to include on-the-job discussions, formal apprenticeship, discussion forums, corporate libraries, professional training and mentoring programs. With increased use of computers in the second half of the 20th century, specific adaptations of technologies such as knowledge bases, expert systems, knowledge repositories, group decision support systems, intranets, and computer-supported cooperative work have been introduced to further enhance such efforts

In 1999, the term personal knowledge management was introduced; it refers to the management of knowledge at the individual level. In the enterprise, early collections of case studies recognized the importance of knowledge management dimensions of strategy, process, and measurement. Key lessons learned include people and the cultural norms which influence their behaviors are the most critical resources for successful knowledge creation, dissemination, and application; cognitive, social, and organizational learning processes are essential to the success of a knowledge management strategy; and measurement, benchmarking, and incentives are essential to accelerate the learning process and to drive cultural change. In short, knowledge management programs can yield impressive benefits to individuals and organizations if they are purposeful, concrete, and action-oriented.


Benefits of Knowledge Management

The major benefit of knowledge management is that information is easily shared between staff members, and that knowledge isn't lost if someone goes on vacation, gets sick, or leaves the company.

This can result in substantial savings to an organization's bottom line. People are easily brought up to speed, and valuable knowledge assets are never lost (which means that you don't lose time and money when people have to learn new information quickly).
Because ideas can be shared easily, knowledge management may also increase innovation and help create better customer relationships. And if the company has a global team, knowledge management can create a more powerful workforce when all of those different cultures are brought together to share assets.

Knowledge management gives staff members the knowledge they need to do their jobs better. 

Implementing Knowledge Management there are two different ways of managing knowledge: using technology-based systems, or using softer systems.


Any technology-based system will have challenges. Who will keep the information up to date? How will people access the information?
Every company and culture is different.

Softer systems – These are things like specific actions or meetings that take place to share knowledge and help people connect with one another.
Consider the following methods as part of your soft knowledge management systems:
Shadowing.

Mentoring  .
Instant messaging   and intranet forums.
Specific actions, like After Action Reviews   after significant events, and Post-Implementation Reviews   after a project has been completed.

Voluntary groups, also called communities of practice, that help team members doing the same thing in different areas to meet informally and share information.

Keep in mind that technology-based knowledge management systems are great at capturing explicit knowledge, but not so great at capturing tacit knowledge. Tacit knowledge is more often captured by softer systems, like the ones listed above.
This is why knowledge management approaches should try to use both approaches.

Tips for Implementing Knowledge Management Systems


Identify tacit knowledge first – Many organizations find that identifying their team's tacit knowledge is the biggest hurdle. If you implement a knowledge management system in your department or company, start with a brainstorming session with your team to get their ideas flowing on how to capture this.

Start with a small team – It's very easy to get overwhelmed with the amount of knowledge that could be shared. Help staff feel comfortable about sharing knowledge – It might be hard to "sell" knowledge management to your team. After all, you're asking them to share their hard-won knowledge and experience, the very things that make them valuable to the company. (This can be a powerful incentive for people not to share their knowledge!)
        Make knowledge sharing part of the company culture, and something thateveryone does. Make it as easy as possible for your team to share information – Everyone is busy. If being part of a knowledge management program is difficult or time-consuming, people may not want to be involved. Plan for retiring team members – Retirement is a major reason why so many organizations are trying to quickly implement knowledge management systems right now.

Knowledge management is becoming increasingly important to organizations. Having an effective knowledge management system not only protects revenues, it may also improve retention, increase productivity, and promote innovation.
Knowledge management systems should try to implement a two-part approach: using a database or wiki to collect explicit knowledge, and connecting colleagues to one-another to share tacit knowledge.



Definition Of Knowledge Management That You Might Need To Know

Read More

Friday, February 20, 2015

Being a small business owner comes with challenges unique to the size and function of the business. A few tips on how to run a small business can make these challenges easier to handle. However, running a small business can be hugely rewarding both personally and financially.

21 Steps to Starting a Business

Step 1: Write a Business Plan

Use these tools and resources to create a business plan.

Step 2: Get Business Assistance and Training

Take advantage of free training and counseling services, from preparing a business plan and securing financing, to expanding or relocating a business.

Step 3: Choose a Business Location

Step 4: Finance Your Business

Step 5: Determine the Legal Structure of Your Business

Step 6: Register a Business Name ("Doing Business As")

Register your business name with your state government.

Step 7: Get a Tax Identification Number

Step 8: Register for State and Local Taxes

Step 9: Obtain Business Licenses and Permits

Step 10: Understand Employer Responsibilities


The following resources provide information to help specialized audiences start their own businesses.

  • Environmentally-Friendly "Green" Business
  • Home-Based Business
  • Online Business
  • Minority Owned Business
  • Veteran Owned Business
  • Woman Owned Business


Run your small business with financial efficiency by exploring all the options that banks offer small business owners and choosing the right bank for your business' financial plan. 

Many financial institutions offer accounts with low fees, loans with discounted rates or free direct deposit programs for small business account holders.

Step 12 : Consider using a credit control app that helps small businesses improve their cash flow through better management of day-to-day cash collection and customer credit control tasks. 

Step 13 : Meet with your local Small Business Development Center
SBDC's provide help during all stages of the business life cycle.

Step 14 : Create a business plan.
One of the keys to running a small business is to have a business plan that outlines your goals and projected growth. Gain the support of other local small businesses by networking with other small business owners. Join small business associations and participate in community events to raise awareness of your business.

Step 16 : Manage your inventory efficiently.

Step 17 : Stay organized.
Organization of your time, employees, finances and inventory is one of the keys to successfully run a small business.

Step 18 : Know your business.
Stay on top of what's new or trendy in your business so your small business can stay competitive within the industry. 

Step 19 : Remember to register and acquire your small business license in the particular industry of your business.

Step 20 : Certify employees.

Step 21 : Offer references.

Besides those all above, there are Warren Buffett's  rules for running a business

That long-term perspective is also at the core of the business advice that Buffett has provided over the years.

The result: a "sidetracked" leadership that "neglects its wonderful base business while purchasing other businesses that are so-so or worse."

 Keep costs low. "Low costs permit low prices, and low prices attract and retain good policyholders." Buffett tries to "reverse engineer" the future at Berkshire.


Being a small business owner comes with challenges unique to the size and function of the business. A few tips on how to run a small business can make these challenges easier to handle. However, running a small business can be hugely rewarding both personally and financially.

21 Steps to Starting a Business

Step 1: Write a Business Plan

Use these tools and resources to create a business plan.

Step 2: Get Business Assistance and Training

Take advantage of free training and counseling services, from preparing a business plan and securing financing, to expanding or relocating a business.

Step 3: Choose a Business Location

Step 4: Finance Your Business

Step 5: Determine the Legal Structure of Your Business

Step 6: Register a Business Name ("Doing Business As")

Register your business name with your state government.

Step 7: Get a Tax Identification Number

Step 8: Register for State and Local Taxes

Step 9: Obtain Business Licenses and Permits

Step 10: Understand Employer Responsibilities


The following resources provide information to help specialized audiences start their own businesses.

  • Environmentally-Friendly "Green" Business
  • Home-Based Business
  • Online Business
  • Minority Owned Business
  • Veteran Owned Business
  • Woman Owned Business


Run your small business with financial efficiency by exploring all the options that banks offer small business owners and choosing the right bank for your business' financial plan. 

Many financial institutions offer accounts with low fees, loans with discounted rates or free direct deposit programs for small business account holders.

Step 12 : Consider using a credit control app that helps small businesses improve their cash flow through better management of day-to-day cash collection and customer credit control tasks. 

Step 13 : Meet with your local Small Business Development Center
SBDC's provide help during all stages of the business life cycle.

Step 14 : Create a business plan.
One of the keys to running a small business is to have a business plan that outlines your goals and projected growth. Gain the support of other local small businesses by networking with other small business owners. Join small business associations and participate in community events to raise awareness of your business.

Step 16 : Manage your inventory efficiently.

Step 17 : Stay organized.
Organization of your time, employees, finances and inventory is one of the keys to successfully run a small business.

Step 18 : Know your business.
Stay on top of what's new or trendy in your business so your small business can stay competitive within the industry. 

Step 19 : Remember to register and acquire your small business license in the particular industry of your business.

Step 20 : Certify employees.

Step 21 : Offer references.

Besides those all above, there are Warren Buffett's  rules for running a business

That long-term perspective is also at the core of the business advice that Buffett has provided over the years.

The result: a "sidetracked" leadership that "neglects its wonderful base business while purchasing other businesses that are so-so or worse."

 Keep costs low. "Low costs permit low prices, and low prices attract and retain good policyholders." Buffett tries to "reverse engineer" the future at Berkshire.


21 Steps How To Run A Business

Read More

Monday, April 23, 2012


Regrettably, this decision is often an automatic based on our own personal preferences. Direct and assertive people like people to be direct when speaking. That is how their world operates. However, others are more sensitive and like to work with a great degree of harmony. That is their world, and that is the way they like it.

When you need to engage with somebody, and you have a difficult message to deliver, a call needs to be made about how direct and assertive you can be, or , how tactful and diplomatic you need to be to keep away from causing offense.

In order to decide how much tact you need to add to your message, you need to make a judgment on how sensitive the other person is, say on a scale of 0-10. Look for these clues...




Regrettably, this decision is often an automatic based on our own personal preferences. Direct and assertive people like people to be direct when speaking. That is how their world operates. However, others are more sensitive and like to work with a great degree of harmony. That is their world, and that is the way they like it.

When you need to engage with somebody, and you have a difficult message to deliver, a call needs to be made about how direct and assertive you can be, or , how tactful and diplomatic you need to be to keep away from causing offense.

In order to decide how much tact you need to add to your message, you need to make a judgment on how sensitive the other person is, say on a scale of 0-10. Look for these clues...



How To Be More Tactiful and Diplomatic

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Monday, April 2, 2012

What is the difference between managers & leaders?

People don't require to be managed, they require to be led. In spite of this fact, most business executives focus on managing employees than leading them. Whoever heard of a world manager? World leader, yes! Educational leader, political leader, religious leader, community leader, & business leader-these are terms that make us think of individuals who make a difference. In case you require to transform your business think about making the shift from manager to leader.

When you think of a manager, what words come to mind? How about managed work flow, measured results, performance evaluation, issue solving, decision making, meeting planning, training, hiring, firing, reporting, efficiencies, organization, & resource procurement? Not fascinating is it?


What is the difference between managers & leaders?

People don't require to be managed, they require to be led. In spite of this fact, most business executives focus on managing employees than leading them. Whoever heard of a world manager? World leader, yes! Educational leader, political leader, religious leader, community leader, & business leader-these are terms that make us think of individuals who make a difference. In case you require to transform your business think about making the shift from manager to leader.

When you think of a manager, what words come to mind? How about managed work flow, measured results, performance evaluation, issue solving, decision making, meeting planning, training, hiring, firing, reporting, efficiencies, organization, & resource procurement? Not fascinating is it?


Why Business Executives Need to Cease Managing Employees & Start Leading Them

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Wednesday, March 7, 2012

Quality people
  Action people
  Great planners
  Nice knowledge of sales systems
  Recognise the importance of motivation and most of all the importance of self motivation
  Utilise the objective high idea
  People of integrity
  Additional milers
  Objective orientated
  Belief in the themselves and their organisation
  Usually speaking have a substantial dose of inspirational dis-satisfaction
  Belief in the sense that everybody can do better, irrespective of how nice or bad a year they have completed
Quality people
  Action people
  Great planners
  Nice knowledge of sales systems
  Recognise the importance of motivation and most of all the importance of self motivation
  Utilise the objective high idea
  People of integrity
  Additional milers
  Objective orientated
  Belief in the themselves and their organisation
  Usually speaking have a substantial dose of inspirational dis-satisfaction
  Belief in the sense that everybody can do better, irrespective of how nice or bad a year they have completed

The Best Personality For Sales

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Sunday, February 19, 2012

Are you being asked to accomplish increasingly with less & less?

Are you under pressure to meet hard to accomplish goals & targets?

In today's business surroundings, productivity is king, stretching objectives & targets are method & managers continually need to do increasingly with less & less. Sometimes such as these, you need all employees to take full possession & responsibility for themselves & their actions. You need every single worker to be working towards delivering the vision for the organization.

Do you have a queue of employees at your office door wanting you to solve their issues for them & adding to your ever-increasing to-do list?
Are you being asked to accomplish increasingly with less & less?

Are you under pressure to meet hard to accomplish goals & targets?

In today's business surroundings, productivity is king, stretching objectives & targets are method & managers continually need to do increasingly with less & less. Sometimes such as these, you need all employees to take full possession & responsibility for themselves & their actions. You need every single worker to be working towards delivering the vision for the organization.

Do you have a queue of employees at your office door wanting you to solve their issues for them & adding to your ever-increasing to-do list?

Six Steps to Help Your Employees Take Ownership and Responsibility

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Saturday, February 18, 2012

All of this must be orchestrated to have the right merchandise in front of the shoppers in an allotted space of time, such as every day hours of operation for a single store location, or for a specific time period for a seasonal sales promotion.

The difference is in the details. To stay ahead of the competition, major retail companies must meet the demands of high service levels supported by a range of operational equipment, infrastructure to sell & store merchandise, as well as a transportation fleet to distribute goods to a network of stores.
All of this must be orchestrated to have the right merchandise in front of the shoppers in an allotted space of time, such as every day hours of operation for a single store location, or for a specific time period for a seasonal sales promotion.

The difference is in the details. To stay ahead of the competition, major retail companies must meet the demands of high service levels supported by a range of operational equipment, infrastructure to sell & store merchandise, as well as a transportation fleet to distribute goods to a network of stores.

Service Delivery Is the Key to Business Success

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Wednesday, January 25, 2012

We all make the best choices (decisions) available to us at the time given the possibilities and the capabilities that they perceive are available to us from our model of the world (perception of reality).

A call is a conclusion or resolution reached after consideration - weighing up the choices available to us. They can make more informed decisions by having more choices available for consideration. They can always get more information or input to help us select. The important thing is that as a leader you require to make a choice. You require to make choices on a regular basis.
We all make the best choices (decisions) available to us at the time given the possibilities and the capabilities that they perceive are available to us from our model of the world (perception of reality).

A call is a conclusion or resolution reached after consideration - weighing up the choices available to us. They can make more informed decisions by having more choices available for consideration. They can always get more information or input to help us select. The important thing is that as a leader you require to make a choice. You require to make choices on a regular basis.

Four Steps to Lead, Support and Implement Change

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Friday, January 20, 2012

"A Players" can dramatically transform your office. Not only do they remove lots of your headaches, but they build your practice for you. I have worked in offices with an "A Player" OM and a hygienist and the office flowed velvety smooth... all promotion efforts were multiplied.

Using this information... you'll be able to spot talent a mile away
"A Players" can dramatically transform your office. Not only do they remove lots of your headaches, but they build your practice for you. I have worked in offices with an "A Player" OM and a hygienist and the office flowed velvety smooth... all promotion efforts were multiplied.

Using this information... you'll be able to spot talent a mile away

How to Hire an A Player for Your Office: 5 Little Known Traits

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Sunday, January 8, 2012

This phenomenon is often known as the "3rd generation issue." This is a complex set of challenges that face the grandchildren of business founders who choose to take the helm of an enterprise that was in motion long before they were born. There's main groups of challenges that a third generation business owner has to overcome to take charge successfully.

Keeping the relatives business both "in business" and "in the family" after the second generation is trickier than most people recognize -- even those who are trying to make such a thing happen. For example, forty percent of family-run businesses manage to successfully pass to a second generation. This is not a surprising statistic; not every business venture has the "legs" to make a second generation successful, but plenty of do. What is surprising is that only thirteen percent of these well-seasoned businesses are successfully transferred to a third generation.
This phenomenon is often known as the "3rd generation issue." This is a complex set of challenges that face the grandchildren of business founders who choose to take the helm of an enterprise that was in motion long before they were born. There's main groups of challenges that a third generation business owner has to overcome to take charge successfully.

Keeping the relatives business both "in business" and "in the family" after the second generation is trickier than most people recognize -- even those who are trying to make such a thing happen. For example, forty percent of family-run businesses manage to successfully pass to a second generation. This is not a surprising statistic; not every business venture has the "legs" to make a second generation successful, but plenty of do. What is surprising is that only thirteen percent of these well-seasoned businesses are successfully transferred to a third generation.

4 Ways That Many 3rd Generation Business Owners Fail

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Tuesday, January 3, 2012

Responsible for your work

Everyone has obligations, whether it is at home or work. But the workplace is filled with them, often listed in our job description, letting us know what they are in charge of. But, there's occasions when obligations get pushed around, or even passed along to others to lighten our load.

Responsible for your work

Everyone has obligations, whether it is at home or work. But the workplace is filled with them, often listed in our job description, letting us know what they are in charge of. But, there's occasions when obligations get pushed around, or even passed along to others to lighten our load.

What Everyone Needs To Know About Responsibility

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Sunday, January 1, 2012

A lot of the work that I do with businesses revolves around helping them manage change. If a business designs to be successful for longer than a month or, change will be necessary at some point. of the first things I do is help them cease thinking about managing change and start thinking about leading it. Managing sounds like it is sending out a memo, changing a few processes and finishing some tasks. A business can do all of that well and fail miserably at making any change happen.

Leading change implies that there is much more to it and that it relates more to the people in the company than the activities. If the people don't change, the company won't either. One time business leaders have the right outlook on what it takes to lead change, there is still lots of work to be done, but the finish result is more likely to be the they require. Here are three things that plenty of businesses overlook as they work to build a business that adapts to the needs of tomorrow.
A lot of the work that I do with businesses revolves around helping them manage change. If a business designs to be successful for longer than a month or, change will be necessary at some point. of the first things I do is help them cease thinking about managing change and start thinking about leading it. Managing sounds like it is sending out a memo, changing a few processes and finishing some tasks. A business can do all of that well and fail miserably at making any change happen.

Leading change implies that there is much more to it and that it relates more to the people in the company than the activities. If the people don't change, the company won't either. One time business leaders have the right outlook on what it takes to lead change, there is still lots of work to be done, but the finish result is more likely to be the they require. Here are three things that plenty of businesses overlook as they work to build a business that adapts to the needs of tomorrow.

3 Things To Remember When Leading Change

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Saturday, December 31, 2011

This is the reason that plenty of businesses have begun to turn to Six sigma and alter management technique to enable them to take total advantage on every asset that they have, simultaneously as eliminating all of the main areas of company waste and overspending. The Six Sigma technique focuses on generating the proper type of morale within the top managers. This assists with devising and implementing strategies that are created to lead the company towards success and maximum resource management.
This is the reason that plenty of businesses have begun to turn to Six sigma and alter management technique to enable them to take total advantage on every asset that they have, simultaneously as eliminating all of the main areas of company waste and overspending. The Six Sigma technique focuses on generating the proper type of morale within the top managers. This assists with devising and implementing strategies that are created to lead the company towards success and maximum resource management.

Advantages Of Six Sigma And Change Management

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Monday, December 12, 2011


I have always been proud to say I am an Environmental, Health & Safety Professional. For over 30 years I have been engaged in learning from great leaders & participating in a career that is dedicated to defending the environment & the individuals who work in demanding positions in the industrialized world of finding, producing & delivering energy products. I have been blessed to have had plenty of positions, worked with thousands of people in my roles in this thrilling & fun life cruise. I think that everybody is a leader in some aspects of their life. I would love to share a few things I have observed along my leadership journey that can help you in your home, work & play life.

I am an Army Brat! I was one time raised in a military relatives & spent my childhood observing how effective my sister was in leading men & ladies to be the best they could be. While Dad prepared himself & the troops for the dark side of war, my sister served my sister & her country by being a full time military spouse & Sister. I saw my sister as a Love Leader. They led from the heart, preparing her husband & others for the light in life which they know as love & joy. They created a loving home & space for a husband, children, a grandmother, relatives & plenty of friends & loved ones. My Dad & the military life upbringing was a learning surroundings for leading people, but it was my Mom who taught me how to lead from the heart.



I have always been proud to say I am an Environmental, Health & Safety Professional. For over 30 years I have been engaged in learning from great leaders & participating in a career that is dedicated to defending the environment & the individuals who work in demanding positions in the industrialized world of finding, producing & delivering energy products. I have been blessed to have had plenty of positions, worked with thousands of people in my roles in this thrilling & fun life cruise. I think that everybody is a leader in some aspects of their life. I would love to share a few things I have observed along my leadership journey that can help you in your home, work & play life.

I am an Army Brat! I was one time raised in a military relatives & spent my childhood observing how effective my sister was in leading men & ladies to be the best they could be. While Dad prepared himself & the troops for the dark side of war, my sister served my sister & her country by being a full time military spouse & Sister. I saw my sister as a Love Leader. They led from the heart, preparing her husband & others for the light in life which they know as love & joy. They created a loving home & space for a husband, children, a grandmother, relatives & plenty of friends & loved ones. My Dad & the military life upbringing was a learning surroundings for leading people, but it was my Mom who taught me how to lead from the heart.


Lead From the Heart

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Friday, December 9, 2011


Obviously there's lots of factors and each company is different, but there's five common mistakes I regularly encounter whenever I work with companies who are struggling to consistently make their revenue goals. In the event you can avoid these mistakes from the beginning - or correct them now - you can immediately start to get better results, and that means you can start to make your revenue numbers.

According to CSOinsights.com less than half of inside sales teams make their revenue goals each month. If you are a business owner or sales manager of an inside sales team, then I'll bet you can relate. So what differentiates the half that makes their numbers from the half that doesn't?


Obviously there's lots of factors and each company is different, but there's five common mistakes I regularly encounter whenever I work with companies who are struggling to consistently make their revenue goals. In the event you can avoid these mistakes from the beginning - or correct them now - you can immediately start to get better results, and that means you can start to make your revenue numbers.

According to CSOinsights.com less than half of inside sales teams make their revenue goals each month. If you are a business owner or sales manager of an inside sales team, then I'll bet you can relate. So what differentiates the half that makes their numbers from the half that doesn't?

5 Mistakes to Avoid When Building an Inside Sales Team

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Wednesday, December 7, 2011


Leading change implies that there is much more to it & that it relates more to the people in the company than the activities. If the people don't change, the company won't either. One time business leaders have the right outlook on what it takes to lead change, there is still plenty of work to be done, but the result is more likely to be the they need. Here are three things that plenty of businesses overlook as they work to build a business that adapts to the needs of tomorrow.

A lot of the work that I do with businesses revolves around helping them manage change. If a business designs to be successful for longer than a month or, change will be necessary at some point. of the first things I do is help them cease thinking about managing change & start thinking about leading it. Managing sounds like it is sending out a memo, changing a few processes & finishing some tasks. A business can do all of that well & fail miserably at making any change happen.


Leading change implies that there is much more to it & that it relates more to the people in the company than the activities. If the people don't change, the company won't either. One time business leaders have the right outlook on what it takes to lead change, there is still plenty of work to be done, but the result is more likely to be the they need. Here are three things that plenty of businesses overlook as they work to build a business that adapts to the needs of tomorrow.

A lot of the work that I do with businesses revolves around helping them manage change. If a business designs to be successful for longer than a month or, change will be necessary at some point. of the first things I do is help them cease thinking about managing change & start thinking about leading it. Managing sounds like it is sending out a memo, changing a few processes & finishing some tasks. A business can do all of that well & fail miserably at making any change happen.

3 Things To Remember When Leading Change

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Saturday, November 26, 2011


During the advance of my life, I acquire been a student, an eyewitness and a practitioner of the accomplished art of authoritative sales.

I acquire been successful, unsuccessful, balked and animated while attempting to actualize aces sales numbers for my companies. Although I do not acquire all of the answers to sales success, I acquire abstruse a few acquaint forth the way which I will allotment with you now.

The aftermost aggregation I formed for afore starting my accustomed consulting business was an all-embracing allowance close with a ample cardinal of offices all over North America. I was the Vice President of Operations in my amphitheatre and I was partnered with a Vice President of sales. We were amenable for about 160 advisers in a dozen offices. We formed actual able-bodied calm because we accustomed that both of us agitated apocalyptic albatross for the success of our amphitheatre and that if we did not assignment as team, we would absolutely fail.


During the advance of my life, I acquire been a student, an eyewitness and a practitioner of the accomplished art of authoritative sales.

I acquire been successful, unsuccessful, balked and animated while attempting to actualize aces sales numbers for my companies. Although I do not acquire all of the answers to sales success, I acquire abstruse a few acquaint forth the way which I will allotment with you now.

The aftermost aggregation I formed for afore starting my accustomed consulting business was an all-embracing allowance close with a ample cardinal of offices all over North America. I was the Vice President of Operations in my amphitheatre and I was partnered with a Vice President of sales. We were amenable for about 160 advisers in a dozen offices. We formed actual able-bodied calm because we accustomed that both of us agitated apocalyptic albatross for the success of our amphitheatre and that if we did not assignment as team, we would absolutely fail.

Sales Success Does Not Happen By Accident

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Monday, November 21, 2011


One of the joys of English is that agreement are generally acclimated afield in the accepted adaptation of the language. We bung about agreement that we absolutely don't understand. We use them back they absolutely don't apply. We use them in abode of added adapted words. And we abusage added words in their place. We're absolutely followers of Humpty Dumpty in that regard.

Such a chat is "project".

We use the chat to alarm above endeavors such as the architecture of a arch or an appointment building. We use it to alarm man's chase to the moon. And we additionally use it to alarm a account alarm for your furnace.

But what is a activity really?

The Activity Management Institute defines a activity as "a acting endeavor undertaken to actualize a altered product, account or result". If we appraise the analogue closer, we'll acquisition two above characteristics that analyze it from added business endeavors:


One of the joys of English is that agreement are generally acclimated afield in the accepted adaptation of the language. We bung about agreement that we absolutely don't understand. We use them back they absolutely don't apply. We use them in abode of added adapted words. And we abusage added words in their place. We're absolutely followers of Humpty Dumpty in that regard.

Such a chat is "project".

We use the chat to alarm above endeavors such as the architecture of a arch or an appointment building. We use it to alarm man's chase to the moon. And we additionally use it to alarm a account alarm for your furnace.

But what is a activity really?

The Activity Management Institute defines a activity as "a acting endeavor undertaken to actualize a altered product, account or result". If we appraise the analogue closer, we'll acquisition two above characteristics that analyze it from added business endeavors:

What Is a Project?

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Wednesday, November 9, 2011


Successful administration in accommodation charge be founded on amount behavior that enhance employee/management communication, advance a alone guest-focused account philosophy, affect and animate artistic yet applicable artefact development, amplify sales, and access profits.

Collaborative leaders with able advice abilities and aerial akin of integrity, able in managing multicultural teams and acknowledged in implementing both accumulated and acreage akin initiatives will be best successful, they charge be able change agents, awful versatile, adjustable and focused.


Successful administration in accommodation charge be founded on amount behavior that enhance employee/management communication, advance a alone guest-focused account philosophy, affect and animate artistic yet applicable artefact development, amplify sales, and access profits.

Collaborative leaders with able advice abilities and aerial akin of integrity, able in managing multicultural teams and acknowledged in implementing both accumulated and acreage akin initiatives will be best successful, they charge be able change agents, awful versatile, adjustable and focused.

Keys to Hospitality Success

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