Conflict Management

"Managers play an important role in generating surroundings within which individuals either prosper or disengage. What have been your experiences and what have you learnt about developing the former and avoiding the latter?"

Manager is the who has employees, who reacts to alter, who has lovely ideas, who communicate with and controls groups as well as conflicts. At a glance, manager is the who manages everything towards positive for the organization. Manager has to be acted as a leader in hand as well as follower in other hand. Although it is controversial but this is true.

Manager's of the best duties is to generate surroundings in which individuals can prosper themselves in spite of disengaging. But this surroundings creation is not an simple task. This challenge requires a few strong qualities such as knowledge, expertise as well as which can generate positive exuberance among the individuals.

The above criteria cannot be achieved in a day. This is adopted day by day within the organization. I am continuing my job in a reputed pharmaceuticals company in our country as an executive, production in since February, 2008. I have done graduation in Pharmacy (B.Pharm) and post graduation in Pharmaceutical science.

Here I require to share my experience and development skills what I have achieved through my knowledge, cerebration and job activities.  years ago in my organization they found strong grievance among the staff (non management level) and lack of motivation. They did not find interest to their job due to some policies, facilities, systems and behavior of management with them. As a result productivity decreased remarkably. When the situation was going in worse condition, they (management level) noticed it and arranged a general meeting among us. They tried to find out the root cause as well as their demand also. Then I had taken some strategies for betterment the situation.

Relationship and commanding nature: Few days they noticed that my colleagues behave roughly without any reason and always commanded them without showing any empathy towards them. I began to build nice relationship with them through behavior and active involvement in work with them. I always tried to care of them, share personal sorrows and peace with them, discuss relatives issues and tried to solve them by dint of proper suggestions. Active involvement helped me to monitor and supervise them properly. Few days later I noticed that they feel free to communicate with me and getting pleasure when they work with me and doing their task spontaneously. This elated me in a great way for further advancement.

Kiss Kick kiss theory: Historicallyin the past if my subordinates make any fault, I scold and reprove them in a vital manner and they become dishearten and sometimes they avoided me by hiding knowledge. After this I changed my pattern of chiding. If someone make fault I first desired to listen to the reason actually in a pliable way, if it was not accidental but intentional, I reproached them severely and after that I attempted to make them understandable what would be the impact of this fault and trained them again properly. I observed that they took it positively and tried to work faultlessly. This strategy started working astoundingly beyond my expectation.

Reward or incentives: This organization lots of every day basis employees working and they often absent in their work station. Since the general public are every day basis worker, so their frequent absenteeism impacted greatly and higher management become disappointed about our activities and supervision. I discuss with the management and announced bait like incentive method through which if any every day basis worker are present in their work station fifteen working days consecutively except holidays they would be rewarded by pretty package in our native money, that means they have times opportunity in a whole month (15+15=30). On the other hand, for six consecutive night shift duties they would be given day wages more with their normal package. This incentive method remarkably reduced absenteeism and increased productivity.

New scope & opportunities: Expansion activities & new projects inauguration is continuous system of my company. Historicallyin the past this information was kept hidden to the non management worker to keep away from additional demand of them but found that after informed that they become more positive to their work & they began to feel that their job is now more safe & secured as well as prosperous. They found new wing of improvement of the company & own.

Flexible shifting work: My company run operation in shifts. Employees were strictly restricted to their own assigned shift & if any changes, penalty must. This was of the great causes of absenteeism. To minimize it, they are allowed to alter their assigned shift only days in a week. This brought positive alter in marked absenteeism.

Departmentalization & internal rotation: Some work nature is monotonous & personnel become exhausted for their system & common work. Workers feel the necessity of alter but they fear to loss their job or other difficulties. But departmentalization can cheer up personnel & can increase working tendency. It also minimizes emergency or sudden vacancy of specified expert manpower in require. In departmentalization worker can skilful in various department & they feel enthusiasm for achieving new experience. But to be cautious that those are habituated & getting pleasure with their current position, no require to replace them for departmentalization. They are in right position now.

Safety & security: This Company has a policyowner of provident fund & gratuity. But worker did not get any information or notification about their own deposited amount & company's accreditation of payment. They were always remaining in dark about the issue but they have legal right to be informed. After that agitation, company decided to provide informative notice about their provident fund & gratuity half yearly.
Team work & skill development Each year company provide training for their employees by inviting foreign expertise in order to create skill & global exposure & international practice. Routinely I speak about the positive impact of team work & how company & individual will be benefited through team. This will enhance their team spirit & hard work with enthusiasm & zeal.

Smooth supply of necessary accessories In manufacturing industry various ancillary items & machine parts needed often & usually machine operators wishes to get those in right time for smooth operation & productivity. Responsible personnel make definite this properly for positive result. I face difficulties for plenty of times with this accessories due to negligence of supply chain & at last arrange a few supply chain personnel in industry premises for their nose to nose communication & outcomes.

Finally, Manager ought to must be prudent in controlling overall surroundings of an organization. Organization's growth, prosperity depends on skill, intelligence & leadership of a manager. I think that experience is the combination of outcomes, issues, analysis, thought, logic & implementation of science & math for recovery & continuity.

From above discussion it can be said that nice manager brings successful organization reduced conflicts & grievance as well as enhance joviality among the workers. Organizations not only run by few managers but also have immense manpower. So, every people ought to be cooperative & positive thinker to accomplish surroundings in which people can prosper themselves & never think about disentanglement.