Advantages Of Information Technology In Business

Advantages of Knowledge Know-how In Business - Increased Efficiency

The main advantage of implementing and improving knowledge know-how in a business is the increased efficiency that it brings. Businesses are built around all kinds of processes, and lots of these processes are repetitive, slow, and boring for people to perform. Computers and systems can be designed and implemented to perform these processes based on strict business rules - processes such as service table call logging, file archiving, or customer records management. These tasks could actually be completed by people, but computers and systems can perform them more exactly (if designed well) and a lot faster than people could. This brings us nicely to the next advantage of knowledge know-how in business...

More Useful And Relevant Work For Employees
They humans are fantastic creatures. They have highly developed brains, able to making complicated decisions and improving our standard of living. They should not require to spend our time performing repetitive work that computers could do for us. Lots of automated tasks can and ought to be performed by knowledge know-how systems. All they would require to do is provide the input, the process would then do the processing, and provide an output. This would free up our time and permit us to perform more relevant work, such as building relationships in the business, making decisions, developing ideas, and providing service to customers - things that are hard for computer systems to do!

Better Decision Making For Management

One of the most useful functions of and advantages of information technology is to store large amounts of data. Years and years of individual customer records, transactions, data movements and updates are stored all over company systems. This data can be used, aggregated, analysed and displayed in almost any format imaginable, to allow employees to make better decisions about their company. Data can show customer trends, financial analysis, system response times, profitable customers, anything that you have stored can be displayed in a suitable format. This allows employees - both analysts and management - to look at this data and make decisions on it to improve the company and provide a better service.

Improved Service To Customers

Over the years, information technology in businesses has improved to a point where it has helped provide a better service to customers. This can be measured in many ways - decreased hold times for customers dialling in, more accurate information being provided to customers for their accounts, faster turnaround times for products and services, better management of information and how to apply it to a customer. All of these points can be attributed to the advantages of information technology in business.

Better Decision Making For Management

 of the most useful functions of & advantages of knowledge expertise is to store sizable amounts of knowledge. Years & years of individual customer records, transactions, knowledge movements & updates are stored all over company systems. This knowledge can be used, aggregated, analysed & displayed in  any format imaginable, to permit employees to make better decisions about their company. Knowledge can show customer trends, financial analysis, process response times, profitable customers, anything that you have stored can be displayed in an appropriate format. This enables employees - both analysts & management - to look at this knowledge & make decisions on it to improve the company & provide a better service.

Improved Service To Customers

Over the years, knowledge expertise in businesses has improved to a point where it's helped provide a better service to customers. This can be measured in plenty of ways - decreased hold times for customers dialling in, more correct knowledge being provided to customers for their accounts, faster turnaround times for products & services, better management of knowledge & how to apply it to a customer. All of these points can be attributed to the advantages of knowledge expertise in business.

I know I often make calls to my phone company/bank/insurance company or any other company that has incoming calls. Over the years, they have improved their systems to permit for better redirection of calls, call monitoring, account information and integration so they are able to solve my issue and answer my query faster and simpler than they could have historically.

Of coursework, it is the worker who answers the questions and does the work, but it is the computer technique that provides them with the information they need to do so.

Do you have any other points on the advantages of information expertise in business? Post them in the area below! Stay tuned for the next post on a number of the disadvantages of information expertise in business.